Wednesday, June 23, 2010

The Details Matter

This weekend we wanted to go to an air show but Marshal needed ear protection. I ordered him these cute blue ones that he should be able to wear from now into the next few years. Just to make sure I got them on time I called the company on Friday morning to order instead of doing it online. I specifically told the woman on the phone that I wanted them by Saturday for an air show.

And I paid an extra $60 for that overnight air shipping.

Yes, I know. The ear protection on ly cost $15. But it was poor planning on my part and I wanted my son's hearing protected.

Can you guess where this is going?

We did not get the ear muffs. After I SPECIFICALLY told her that I wanted to get them Saturday and her working to make sure I would...not so much. I got back on their website and dug around a little deeper into their policies.

Yeah...their UPS account only delivers Monday through Friday. WTH?!? let me pay an extra $60 for overnight shipping that you knew wouldn't arrive for at least 3 days. Nice.

Not cool. They will be hearing from me and I do want my $60 back. If they're cool about it then great - I'll give them a decent review. If not...oh just wait.


Rebecca said...

"Overnight" shipping. HAHAHA!! What a joke, I know. They probably have a disclaimer buried somewhere in their terms and conditions? Today I read some doozy of a term/condition-- you pay loads of money for transportation tickets, but you cannot hold the company liable if you never get there or never get there on time. Like, HUH?!?! It's getting crazyyyyyy

Junk Drawer Kathy said...

That's a shame. Too many sales people don't even know their own policies and can't think outside the box. They should have known there could be no deliveries that day and told you it couldn't be done.

Good luck getting your money back. I hope they're compliant.

CastoCreations said...

Thanks ladies. I haven't even had time to call them this week yet. Sheesh.