Friday, May 29, 2009

Very Depressing

I'm crying. Sure it may be the hormones, but it's probably the situation.

I got my first negative feedback on Etsy. :( I've been on Etsy for nearly four years now and have never had ONE single negative or even a neutral feedback. Ever.

Why? Because I work with my customers. And I work very hard to make sure my customers are happy with their purchases. If there's a problem I want to make it right. That's one of the reasons why I take returns, even though I really don't like taking returns on jewelry that is sometimes one of a kind.

This person did not contact me at all in any way to tell me that she was not satisfied with her purchase. I can't fix something if I don't know about it.

Do people expect too much from handmade? Nothing will be perfect ... and some of the PMC pieces I make are specifically NOT perfect ... they're supposed to be a little more rustic. And I'm not some faceless store - I can easily be reached and I'm obsessive about checking my Etsy messages.

Hubby is now mad ... not at me but mad because I'm upset. He hates it when I cry.

At least the person left a reason. I sent her a message and asked that she allow me to either replace them, take them back, or exchange them for something different and whether she would withdraw her feedback. Thankfully Etsy allows a "kiss and makeup" feature.

I hope she will reply. I'm just sick. I know it's all part of business but the whole situation has upset me a lot.

5 comments:

Mrs Mecomber said...

Aw! What an awful experience! Don't take it too hard. Remember, some people are just dissatisfied no matter what you do. I think people have very high expectations with handmade stuff, too. But think about all the gorgeous stuff you've made that has made so many people happy! :D Don't give up. This will pass.

Dana said...

You have nothing to be upset about. Her loss if she doesn't respond back to you as your work is wonderful.

CastoCreations said...

Thank you ladies. It's just tough. :(

Dravens Halo said...

sorry to hear that you got negative feedback - i think your designs are gorgeous... hopefully she responds and you can "kiss & makeup" were her reasons understandable or was she really expected something perfect and not something handmade??

CastoCreations said...

I definitely think her reasons were understandable...especially the ear wire being too sharp. Totally my fault!

She did reply (YAY!) and agreed that she should have contacted me first. I wish Etsy let you "kiss and makeup" with a neutral feedback instead of positive because I'm guessing she won't want to leave positive feedback. *sigh*

But at least she contacted me back. That makes me feel better.