I'm crying. Sure it may be the hormones, but it's probably the situation.
I got my first negative feedback on Etsy. :( I've been on Etsy for nearly four years now and have never had ONE single negative or even a neutral feedback. Ever.
Why? Because I work with my customers. And I work very hard to make sure my customers are happy with their purchases. If there's a problem I want to make it right. That's one of the reasons why I take returns, even though I really don't like taking returns on jewelry that is sometimes one of a kind.
This person did not contact me at all in any way to tell me that she was not satisfied with her purchase. I can't fix something if I don't know about it.
Do people expect too much from handmade? Nothing will be perfect ... and some of the PMC pieces I make are specifically NOT perfect ... they're supposed to be a little more rustic. And I'm not some faceless store - I can easily be reached and I'm obsessive about checking my Etsy messages.
Hubby is now mad ... not at me but mad because I'm upset. He hates it when I cry.
At least the person left a reason. I sent her a message and asked that she allow me to either replace them, take them back, or exchange them for something different and whether she would withdraw her feedback. Thankfully Etsy allows a "kiss and makeup" feature.
I hope she will reply. I'm just sick. I know it's all part of business but the whole situation has upset me a lot.