Friday, May 16, 2008

Another Customer Service Conversation - Part 3

I really like doing these surveys, especially the ones about customer service.

I am not sure about the question regarding who I'd rather complain to, a woman or a man. I don't really care. If I have a serious complaint I'll talk to anyone. But I picked man because I generally do have an easier time relating to men. Why is that?

And I actually did have a question to add to the conversation (a new requirement for finishing the surveys).

Does it matter to you if a sales person gets a commission off of their sales? Does it change the way you think about their service to you? Do you trust their answers less or more?

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